Returns

You can withdraw your purchase within 14 days after receiving it. You may inspect the product as you would in a shop; opening the packaging does not exclude your right of withdrawal.

After your request, you will receive return instructions by email.

When exercising the right of withdrawal, the customer pays the return shipping costs. Follow the return instructions we provide.

When you exercise your statutory right of withdrawal for the entire order, we refund the product amount excluding standard delivery costs. Any additional costs for a delivery method more expensive than the standard delivery offered are not refunded.

When exercising the right of withdrawal, the customer pays the shipping costs to return the product. These return costs are separate from the original delivery costs.

Outside the statutory right of withdrawal and statutory warranty, we do not accept returns or exchanges, except in exceptional cases after prior contact and our explicit approval.

If we exceptionally approve a return or exchange, the product must be returned undamaged and properly packaged. Follow the return instructions we provide.

For such an exceptional return or exchange, the customer pays the shipping costs for both the return shipment and any new shipment.

If we agree to a refund for such a voluntarily approved return outside the statutory right of withdrawal and statutory warranty, we refund only the amount paid for the returned product. The original shipping costs are not refunded in that case, as these costs have already been incurred.

These conditions for exceptional returns and exchanges do not restrict your statutory right of withdrawal or statutory warranty. For a valid statutory warranty claim, we cover the necessary shipping costs.

Clothing and other products sold through our live sessions are exclusive. Once an item has been claimed during a live session, that unit is no longer available in stock for other customers. The item may also no longer be available for restocking.

An exchange or replacement with the same item is therefore not guaranteed and depends on available stock. This does not restrict your statutory right of withdrawal or statutory warranty.

Exclusivity, limited sizes and limited stock do not in themselves constitute an exception to the statutory right of withdrawal.